The Federal Communications Commission (“FCC”) requires that we provide the following information regarding our mass market retail broadband Internet access services, including information regarding any network management practices that we employ, the performance characteristics of our services, and the commercial terms of our service offerings. This disclosure is intended to provide information sufficient for consumers to make informed choices regarding the use of such services and for content, application, service, and device providers to develop, market and maintain internet offerings, and should be read in conjunction with Company’s “Acceptable Use Policy” (“AUP”), available at http://www.baileycable.net/Leagal/aup.html and our “Terms of Service” (“TofS”), available at http://www.baileycable.net/Legal/tc.html.
This statement relates solely to that portion of our network devoted to providing mass market retail broadband Internet access service to our customers. Other portions of our network may be used to provide cable service or other information or specialized services, each of which is subject to its own terms and conditions of service. For further information regarding the services offered by Company in your area, please see www.baileycable.net/services.html
Bailey Cable may change this Internet Disclosure Statement from time to time and will post on our website any material changes to our policies.
Consistent with the FCC’s rules, Bailey Cable reserves the right to employ the types of “reasonable network management” tools and techniques that are commonly used in the industry to protect consumers from activity that can unreasonably burden our network and may cause service degradation, including security attacks and network congestion. The use of certain network management tools and techniques may affect users’ Internet performance, such as download and upload times or response times while surfing the Internet or playing games. The effects of network management typically will be noticeable only for a brief period of time, if at all.
Network management tools and techniques may include detecting malicious traffic patterns and preventing the distribution of viruses or other malicious code, limiting the number of sessions a user can conduct at the same time, limiting the aggregate bandwidth available for certain usage protocols, regulating the delivery speed of mass emails, rejection or removal of “spam” or otherwise unsolicited bulk email, detecting and preventing the distribution of viruses and other malware, port blocking, measuring subscriber bandwidth usage, bandwidth allowances, traffic prioritization and other tools and techniques as Bailey Cable may from time to time determine are appropriate. New network management techniques are being developed on an ongoing basis to address evolving challenges and threats to the network and users, and Bailey Cable may elect to use some or all available network management techniques on a temporary or as-needed basis. Network management tools and techniques may also be employed to allow Bailey Cable to comply with various legal requirements, including, but not limited to, providing proper assistance to law enforcement, national security, emergency response and disaster relief agencies.
The network management tools and techniques employed by Bailey Cable does not target specific usages or applications and instead focus in a content-neutral manner on bandwidth usage in real time, with the goal of providing reasonable and equitable access to the network for all similarly situated customers. In other words, to the extent that the use of network management practices may affect the performance or other characteristics of Internet service, they are designed to affect all similarly situated customers equally.
As described above, Bailey Cable reserves the right to employ network management practices, e.g., to prevent the distribution of viruses or other malicious code, as well as to block, in accordance with applicable law, transfer of unlawful content such as child pornography or the unlawful transfer of content. As such, Bailey Cable blocks ports 135, 136,137,138,139 & 448. SMTP Port 25 is restricted to Bailey Cable Mail servers for residential customers. In addition, Bailey Cable may enter into arrangements to provide Internet service to third party establishments (such as coffee shops, bookstores, hotels or libraries) who then may offer such service to their customers, guests or others. Nothing herein is intended to address network management practices, performance characteristics or commercial terms that may be adopted by such third party premise operators in connection with the provision of Internet service to others.
customer service center. The pace of technological change is rapid and due to customer demand and other advancements, modem models previously compatible may become obsolete. Bailey Cable may require customers to replace a non-approved or previously approved modem model with an approved one and reserves the right to discontinue provision of service to any non-approved modem . Customer may choose to lease a modem from Company or purchase an approved model from a retailer.
More information on Spam can be found on the Here: http://www.baileycable.net/secure/spam.html
When security measures are employed, they may affect performance characteristics of service or the ability to access certain websites, but such measures are employed in a manner designed to have non-discriminatory impact on all similarly-situated customers. Bailey Cable engages in network security measures such as those outlined above to enhance the online experience of its customers. However, no such measures are infallible and we cannot guarantee against security problems.
customer service center.
The FCC requires that we disclose information regarding the expected and actual speed and latency of our Internet access service offerings. Our advertised speeds represent our targeted speed for a particular service package. Actual speeds may be faster or slower than advertised speeds. The speed a subscriber experiences may vary based on a number of factors including, but not limited to (i) variances in network usage; (ii) the capabilities and capacities of the customer’s computer and/or local area network (LAN) devices such as wireless routers; (iii) latency (i.e., the time delay in transmitting or receiving packets as impacted in significant part by the distance between points of transmission); (iv) the performance of the content and application providers the consumer is accessing, such as a search engine or video streaming site; and (v) performance characteristics of transmissions over portions of the Internet that are not subject to Bailey Cable’s control. Our Internet access service is provided on a best efforts basis and speeds or other performance characteristics cannot be guaranteed.
Information regarding Bailey Cable’s network performance is available from http://www.speedtest.net/. There are many factors affecting speed and customers may wish to conduct their own test. Speed tests are available at http://www.speedtest.net.
www.baileycable.net/Legal/privacy.html and is subject to change from time to time. Personal information provided by you to the Bailey Cable is used primarily to provide a customized experience as you use our services, and is generally not shared with third parties. Bailey Cable reserves the right, as required or permitted by law, to provide account and user information, including email, to third parties and to cooperate with law enforcement authorities in the investigation of any criminal or civil matter. Such cooperation may include, but is not limited to, monitoring of Bailey Cable’s network consistent with applicable law.
customer service center. We have agents available 24 hours a day, seven days a week.